HAVE MORE QUESTIONS? CALL US!

47 Queen St W

HAVE MORE QUESTIONS? CALL US!

416 893 8642

FAQ

There are no bad questions. We love them all. That’s why we’ve put this FAQ page together to answer your most common ones. Still want answers? Reach out.

Yes our Civil masks fit ages 6+ with adjustable beads. It provides extra coverage for the face to keep your kids safe.

Yes you can customize it up to 10+ masks  please order online to place your order.

Majority of our masks are done using heat transfer paper. This is the best method for full colour logos and logos that have smaller writing. Screen printing is available for one colour logos, note minimum quantity is 500+. Contact us for a free quote!

Yes both of our masks are washable as we recommend you to hand wash it and air dry it.

Smaller orders under 200 masks can be done the same day. However we do ask for a minimum of 2-4 business days. Expedited delivery is available contact us for more information.

Yes we can print full colour logos and add that special touch to your custom masks.

There is no minimum order, if you want one we will produce it for you.

Design proofs of your masks and or apparel may vary after production. We try to produce the proofs as close as possible but not the colours seen on your screen is different when printed. Any questions please call us directly to discuss!

We ask for 2-4 business days however it can be done sooner pending on the amount of mugs ordered.

Yes our mugs are made out of ceramic and is dishwasher safe.

Yes we can wrap the entire mug all around to the handles, it looks amazing.

You sure can, all mug pick ups is at our office Downtown Brampton at 47 Queen St W Unit 2.

Yes we have many options but this is only for order over 20+. Our popular mug of choice is our white mugs, it is a hot seller.

Yes we ship anywhere in Canada and ensure your mug is packaged safely to avoid breakage.

Our graphics team has over 15 years of creating stunning visuals, contact us for a quote.

Unfortunately it does not apply to the mugs, it is a NEW product that is currently on sale.

We have over 15 years experience building brands, contact us for a FREE consultation.

Yes contact us to receive a quote!

Yes, all the apparel we sell offers a sizing chart for you to review and see if it is the right fit for your body.

Our team can personally send you a link to select the apparel of your choice.

We request 8-10 business days to product your apparel. Rush service is available, please contact us directly.

Please add your full address in the order notes for us. You can also address your address when checking out using PayPal.

Heat transfer vinyl, also known as, iron-on vinyl, t-shirt vinyl or HTV, is a special type of vinyl that can adhere to fabric. This is different than adhesive vinyl sheets and rolls, that are sticky from the onset. The adhesive on the vinyl is activated with heat and applied directly to your garment.

Screen printing is the process of pressing ink through a stencilled mesh screen to create a printed design. It’s a popular technique used in a whole range of different industries, so even if you’ve never heard of the term before today, it’s likely that you’ve worn or used a screen-printed product at some point without even realizing it. The process is sometimes called serigraphy or silk screen printing, but all of these names refer to the same basic method.

Our pricing depends on the amount of colours in your logo and the apparel you select.

PayPal will appear on your credit card statement when you purchase from Brampton Proud.

We’re currently offering curbside pickup Monday to Saturday, contact us for more info.

Always take the necessary health precautions at all times. Spray or wipe to sanitize before, during and after use.

Shipping is one flat rate of $9.99 via Canada Post. We ship all packages XpressPost and a tracking number is provided to you. Please note due to a high volume of orders Canada Posts deliveries are delayed by a few days. Your patience is appreciated as we aim to get your package to you in a timely manner.

Unfortunately we don’t price match at Brampton Proud if there is a sale.

Yes, you can call us at 1 877 433 0929 as our phone lines is open daily from 9am to 1am daily.

Our BP team is offering home delivery service for all products we sell in a contactless transaction.

Brampton is our home. It’s a place of opportunity, and a city we truly love. Our vision is to build a stronger community one person at a time.

Brampton Proud is a sub brand of DMINDED, we’re located Downtown Brampton.

Sponsorship packages are available for organizations seeking to support our great cause.

You can purchase your apparel on our website or the Farmer’s Market starting June 15, 2019.

No. We are not affiliated with the City of Brampton. This organization is founded and funded by DMINDED.

DMINDED is the proud creators of Brampton Proud.

Machine-wash in warm water, turning the apparel inside out. Air-dry all clothes to avoid shrinkage.

Unfortunately no refunds are accepted. Please note all sales at BP are final.

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